Shipping policy

Last Updated: September 4, 2026

Thank you for shopping with Online Store USA. We are committed to providing a simple and reliable shipping experience for our customers.

1. Free Shipping in the USA

We offer free standard shipping on all eligible orders shipped within the United States.

There are no additional standard shipping charges for eligible U.S. orders.

2. Processing Times

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed, shipped, or delivered on weekends or U.S. holidays.

During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.

3. Estimated Delivery Times

After your order has been processed and shipped, standard delivery within the United States generally takes approximately 3–7 business days.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our control.

4. Order Tracking

When tracking information is available, we will provide it to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the shipping carrier receives your package.

5. Shipping Address

Please make sure your shipping address is accurate and complete when placing your order.

Online Store USA is not responsible for delays, additional shipping costs, or packages delivered to an incorrect address because incorrect or incomplete information was provided at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@onlinestoreusa.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If your package is delayed, lost, or appears to be missing, please contact us at support@onlinestoreusa.com, and we will do our best to assist you.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at support@onlinestoreusa.com.

Please provide your order number and photographs of the damaged package and product. We will review the issue and work with you toward an appropriate resolution.

8. Shipping Restrictions

We currently offer free standard shipping within the United States.

Shipping availability may vary for certain locations, products, or orders. If an item cannot be shipped to your address, you will be notified during checkout or contacted by our support team.

9. International Shipping

At this time, our standard free-shipping offer applies to orders shipped within the United States.

International shipping may not be available. If international shipping becomes available, applicable shipping charges, delivery times, customs duties, taxes, and other fees will be communicated separately.