Returns & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with Online Store USA. We want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the policy below regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, tags, and accessories, when applicable.
• You must provide proof of purchase or your order information.
• The item must not be damaged, altered, or used beyond what is reasonably necessary to inspect it.

Certain products may not be eligible for return due to their nature or applicable health and safety requirements.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Downloadable or digital products
• Personalized or customized products
• Items marked as final sale
• Products that cannot be returned for health, hygiene, or safety reasons
• Items that have been used, damaged, or altered after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please email us at:

support@onlinestoreusa.com

Please include:

• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos of the item, if it arrived damaged or defective

Please do not send a return to the sender address on your package unless we have provided return instructions. We will provide you with the appropriate return instructions after reviewing your request.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is generally responsible for return shipping costs.

If we sent you the wrong item or your item arrived damaged or defective, please contact us as soon as possible. We may provide instructions for returning the item and, where appropriate, cover reasonable return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

6. Partial or Denied Refunds

A refund may be reduced or denied if:

• The item is returned outside the applicable return period.
• The item has been used or damaged.
• The item is missing original packaging, accessories, or parts.
• The condition of the item does not meet our return requirements.
• The item is identified as non-returnable under this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@onlinestoreusa.com as soon as possible.

Please include your order number and clear photographs showing the issue. We will review the situation and work with you to determine an appropriate solution, which may include a replacement, exchange, or refund.

8. Exchanges

If you would like to exchange an eligible item, please contact us at support@onlinestoreusa.com.

Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@onlinestoreusa.com.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, shipped, or otherwise fulfilled.

If an order cannot be cancelled, you may request a return after delivery if