Privacy policy

Last Updated: September 4, 2026

At Online Store USA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, create an account, or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
Cookies and similar technologies used to operate and improve our website

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments and provide order confirmations
Ship products and provide delivery updates
Communicate with you about your orders
Respond to customer service inquiries
Provide, maintain, and improve our website
Personalize your shopping experience
Detect, prevent, and investigate fraud or unauthorized activity
Comply with applicable laws and legal obligations
Send promotional or marketing communications where permitted by law and where you have provided consent, when required

3. Payment Information

Payments made through our store are processed by third-party payment providers. We generally do not directly store your complete credit or debit card number on our own servers.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember your preferences, understand how visitors use our store, and improve your shopping experience.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you. These parties may include:

Shopify and other technology/service providers
Payment processors
Shipping and delivery providers
Website, hosting, analytics, and customer support providers
Marketing and advertising service providers, where applicable
Government authorities or other parties when required by law

We do not sell your personal information for money.

Third-party service providers may process your information according to their own privacy policies.

6. Shopify

Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.

Shopify may collect and process information about your use of our store as necessary to provide its services, maintain security, and support the operation of our store.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer needed, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used or shared
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you non-promotional communications related to your orders, purchases, account, or other necessary transactions.

11. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this policy. Your continued use of our website after changes are posted means that you acknowledge the updated policy.